HelpDesk Platform
Enterprise organizations needed a comprehensive helpdesk system with dual-portal architecture, real-time notifications, and advanced ticketing capabilities to manage customer support efficiently.
CHALLENGE
Enterprise organizations needed a comprehensive helpdesk system with dual-portal architecture, real-time notifications, and advanced ticketing capabilities to manage customer support efficiently.
SOLUTION
Built an enterprise-grade helpdesk management system with separate admin and customer portals, featuring real-time WebSocket notifications, Kanban board ticket management, appointment scheduling with calendar integration, and comprehensive reporting with PDF export. Implemented Clean Architecture with SOLID principles, achieving PHPStan Level 9 compliance and 100% type safety.
Complete Feature List
MY ROLE
Full-Stack Developer & Software Architect
TECHNOLOGIES USED
Project Highlights
Key Achievements
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Reduced controller complexity by 75%
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Increased testable methods from 40% to 95%
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Created 50+ reusable components (up from 2)
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Achieved PHPStan Level 9 compliance
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Implemented Clean Architecture across 9 modules
Technical Highlights
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Advanced ticketing system with Kanban board and calendar view
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Real-time WebSocket notifications via Laravel Reverb
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Dual-portal architecture (admin & customer)
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Appointment management with .ics export
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Comprehensive reports with PDF generation
Admin Dashboard with Kanban Board
Ticket Management Interface
Appointment Calendar View
Customer Portal Login